Privacy Statement
Personal information which you provide to us may be used for business purposes including:
• To keep records of your needs and requirements
• To prepare enquiries and applications that we will submit to finance companies
• For accounting and regulatory purposes
We may share information about you with credit reference agencies, finance companies and other businesses to help them make lending decisions and for fraud prevention.
If you decide to arrange a finance agreement using our services, we will keep your data until five years after the end of that contract. If you do not arrange a finance agreement using our services, we will keep your data until three years after your enquiry.
Please contact us at walter@wbeacomfsltd.com to cancel your consent for the processing of your personal data or to obtain more details about your rights to find out what personal data we hold about you, to have this corrected, restricted or deleted, or to complain about how we have handled your data.
For more details, please see our full Privacy Policy that is available on request.
We are registered with the Information Commissioner for Data Protection: Registration number Z8896234
Complaints Procedure
In the unlikely event that you have a complaint about our service, please contact us:
• In writing: Walter Beacom Financial Services Ltd, 3 Drumard Road, Kesh, Co Fermanagh, BT93 1RR
• By telephone: 07715176620
• Email: walter@wbeacomfsltd.com
We will acknowledge your complaint within five working days. We aim to resolve complaints within two weeks and to provide a final response to all complaints within four weeks.
If you are not satisfied with our response to your complaint, you may be able to refer the matter to the Financial Ombudsman Service (FOS). This applies to consumers and most small businesses. Details of which businesses can use the service are available at https://sme.financial-ombudsman.org.uk/complain/can-help.
You must contact FOS within six months of the date of our final response letter to you.
They can be contacted in the following ways:
• Post: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
• Telephone: 0300 123 9 123
• E-mail: complaint.info@financial-ombudsman.org.uk
• Website: financial-ombudsman.org.uk